Front Desk Job Description
“Director of First Impressions”
The first impression of the Museum is made at the front desk. Customer services skills are of paramount importance to the Front Desk position. A front desk museum employee must greet visitors as they would greet guests into their own home: in a warm, friendly and polite manner.
The Front Desk Museum Employee also works as an ambassador and information officer to the Lightner Museum and the City of St. Augustine. This employee must be prepared to answer general questions about the museum, its collection and history. This employee must also be prepared to answer general questions about the city: where to park, where to eat, how to get to other attractions.
The Front Desk Employee must be comfortable working with money and technology. It is the responsibility of the Front Desk Employee to handle ticket sales, which includes using a cash register, credit card system and computer ticketing system.
It is also important that the Front Desk Employee be able to problem solve on their feet, accommodate special needs of visitors, and diffuse situations that may evolve. The Front Desk Employee must not get distracted from their position and stay focused and aware of the cash register at all times.
The Front Desk Employee must be comfortable with handling large groups of people and long lines. This employee must be able to handle these groups with ease and efficiency.
This position requires a start time fifteen minutes prior to the work shifts determined by the museum, which may include evening hours, holidays, and weekends. The Front Desk Employee must be adaptable to change in terms of roles, location and responsibilities as the museum works to grow with added visitors, exhibitions and events.
Dress Code: Business professional. During the Dressing Downton™ exhibition (October 4, 2017 – January 7, 2018), employees may be asked to wear specific Dressing Downton™ inspired accessories.
“You can never be overdressed or overeducated.” - Oscar Wilde
DRESSING DOWNTON™ is coming to the Lightner Museum, October 4, 2017 – January 7, 2018. Due to the anticipated increase in volume of visitors, additional temporary employment opportunities are being created. These positions are available at the Lightner Museum for those who genuinely like people and who want to create a positive experience for visitors. Employment opportunities are available starting July 2017. Full-time employment status is preferred.
The benefits of becoming a Lightner Museum employee:
- The pleasure of interacting with visitors and leaving them with a great impression of the museum and our wonderful city
- The opportunity to work with other, like-minded museum professionals
- The opportunity to expand your knowledge of history and art
- Special holiday discounts in the Museum Store
- Free admission to area attractions for yourself and up to four guests (after completing 40 hours of employment)
- Discounted admission to attractions throughout Florida
*Internships are available throughout the year in a variety of departments. Please contact the museum for information.
Please attach a cover letter and resume and email email@example.com to receive an application.
The Lightner Museum is an Equal Opportunity Employer. Applicants will not be discriminated against in any aspect of employment based on race, color, religion, sex, age, national origin, disability or marital status.