Position Title: IT Systems Project Manager
Reports to: Director of Operations
Naples Botanical Garden is a 170-acre world-class paradise, featuring the flora and cultures of the tropics and sub-tropics between the latitudes of 26 degrees north and 26 degrees south, including Brazil, the Caribbean, Southeast Asia, and Florida. The Garden’s mission is to connect people and plants through display, education, conservation, and science. The Garden’s hands-on interactive Smith Children’s Garden, along with 90 acres of beautifully restored native habitats, formal Gardens, walking trails and public programming offer education and enjoyment for people of all ages. Naples Botanical Garden is a 501(c)3 organization.
The IT Systems Project Manager organizes and oversees Naples Botanical Garden’s online and on-site sales systems, including administration of Gateway solutions, hardware and software. This is a full-time position reporting to the Director of Operations.
Primary Duties and Responsibilities
Act as the central point of contact for sales, ticketing and admission control technology issues, and as liaison between Garden staff and sales technology providers, including Gateway
Coordinate, monitor and support Gateway systems, including Galaxy and Gateway Web Store
Coordinate, monitor and support POS equipment and process, including ticketing and membership
Maintain all aspects of online ticketing, including entering and managing PLUs, and ensuring that buyers can print tickets and receive email confirmations
Maintain point-of-sale technology, including hardware and software
Create and update procedures and training materials for employees who use sales systems
Conduct training for staff
Write and provide custom reports needed by departments
Work closely and collaboratively with IT staff and service providers
Plan ahead for the organization’s sales technology needs, and evaluate new products and technologies as they become available
Participate in Garden-wide events and projects as required or needed
Performs other duties as assigned and required
Bachelors Degree or equivalent experience
Experience in project management/coordination
Experience with Galaxy and Gateway Web Store
Ability to troubleshoot basic IT, computer and server issues
Solid competence with Microsoft Office products (Outlook, Word, Excel, PowerPoint)
Ability to function effectively as a member of a team as well as work independently to see projects through to completion
Background check required
Intermittent standing and walking with extended periods of sitting in meetings, at desk or working at computer. Position routinely requires visual and aural acuity, manual dexterity
A pre-employment background check required.
Naples Botanical Garden is an Equal Opportunity Employer. The Garden has a long-standing policy of employment and advancement based solely upon qualifications to perform the essential elements of a position without regard to age, creed, gender, national origin or ancestry, race, color, religion, veteran status, pregnancy, marital status, HIV status, genetic information, sexual orientation, handicap or mental or physical disability, race, color, religion, sex, sexual orientation, age, national origin or disability.
To Apply: Please provide a cover letter, resume, and contact information for three references by email to email@example.com. To find out more about Naples Botanical Garden, please visit our website at www.naplesgarden.org