Tour Guide Job Description
The most important role of a Museum Tour Guide is the task of creating an exceptional and positive experience for the visitor.
The Museum Tour Guide works as an ambassador to the Lightner Museum. It is imperative that the Museum Tour Guide has exceptional customer service skills and treats all visitors with friendliness, courtesy and respect.
The Museum Tour Guide must be prepared to learn an in-depth history of the museum, its collection and general information as well as the specific tour they will be trained to give. The Tour Guide must follow the guidelines of the tour as specified by the Museum Curator and Museum Educator. The Tour Guide may not deviate from the script prepared by the Museum Curator and Museum Educator.
The Museum Tour Guide must be comfortable speaking in front of groups of people, narrating stories to intrigue their audience and being a leader to their audience. This employee must be comfortable moving groups of people throughout the museum in an efficient and graceful manner. It is also the responsibility of this employee to manage the timing of their scheduled tours to ensure they last approximately one hour.
The Museum Tour Guide must be reliable to show up to scheduled tours at least fifteen minutes before the tour begins, which may include evening hours, holidays, and weekends. The Museum Tour Guide must be adaptable to last minute schedule changes, cancellations and have flexible hours.
It is also important that the Museum Tour Guide be able to problem solve on their feet, accommodate special needs of visitors, and diffuse situations that may evolve.
Dress Code: Business professional. During the Dressing Downton™ exhibition (October 4, 2017 – January 7, 2018), employees may be asked to wear specific Dressing Downton™ inspired accessories.
“You can never be overdressed or overeducated.” - Oscar Wilde
DRESSING DOWNTON™ is coming to the Lightner Museum, October 4, 2017 – January 7, 2018. Due to the anticipated increase in volume of visitors, additional temporary employment opportunities are being created. These positions are available at the Lightner Museum for those who genuinely like people and who want to create a positive experience for visitors. Employment opportunities are available starting July 2017. Full-time employment status is preferred.
The benefits of becoming a Lightner Museum employee:
- The pleasure of interacting with visitors and leaving them with a great impression of the museum and our wonderful city
- The opportunity to work with other, like-minded museum professionals
- The opportunity to expand your knowledge of history and art
- Special holiday discounts in the Museum Store
- Free admission to area attractions for yourself and up to four guests (after completing 40 hours of employment)
- Discounted admission to attractions throughout Florida
*Internships are available throughout the year in a variety of departments. Please contact the museum for information.
Please attach a cover letter and resume and email email@example.com to receive an application.
The Lightner Museum is an Equal Opportunity Employer. Applicants will not be discriminated against in any aspect of employment based on race, color, religion, sex, age, national origin, disability or marital status.