Guest Relations & Membership Coordinator

The Ormond Memorial Art Museum & Gardens seeks a Guest Relations & Membership Coordinator to lead vibrant and expanding membership and volunteer programs. Guest relations staff are often the first point of contact when guests arrive at the Museum. It’s essential to make a great first impression and help guests feel comfortable. The Membership Coordinator is responsible for increasing the number of people who support the Museum as members, at all levels. The position works closely with the Executive Director to develop and implement programs and initiatives to increase membership support, as well as increase the Museum’s visibility and position in the community.

**APPLICANTS PLEASE EMAIL YOUR INTEREST AND RESUME TO SMT@ORMONDARTMUSEUM.ORG**
JOB INFORMATION:
• Workplace – Ormond Beach, Florida. Remote working not available.
• Full time (30 hours per week) Occasional evening and weekends.
• Hourly commensurate with experience ($15-$17 per hour)
• Health insurance available

GUEST RELATIONS COORDINATOR RESPONSIBILITIES:
• Reception desk coordination.
• Nurturing new and old relationships with Museum guests.
• Handling incoming calls. Transferring, taking messages, registrations.
• Maintaining accurate attendance records and reports.
• Oversite and coordination of museum volunteers including database and scheduling
• Ensuring the Museum’s purpose and mission are conveyed to the public.

MEMBERSHIP COORDINATOR RESPONSIBILITIES:
• Processing all membership applications and renewals.
• Maintaining a database of membership information.
• Fulfillment of membership cards and requests.
• Assisting the Manager of Marketing and social media with member communications.
• Working closely with the Executive Director to organize events and activities for existing and prospective members and volunteers.
• Draft all membership materials for approval, including thank you letters, renewals, web content, emails, annual appeals, and special marketing materials as needed.
• Maintaining the calendar of member activities.
• Preparing an annual budget for membership activities.
• Creating an annual plan with goals and benchmarks.

QUALIFICATIONS:
• Prefer 3-5 years non-profit experience or customer service experience.
• Experience in customer relationship management.
• Working knowledge of databases, Office 365 programs.
• A commitment to customer service, strong interpersonal skills.
• Demonstrate an understanding of the OMAM mission and vision.
• Self-motivated, enthusiastic, and community-driven with a positive attitude and readiness to be a team player.