Job Listing

Admissions Supervisor

The John & Mable Ringling Museum of Art/FSU, Sarasota

Job Title: Admissions Supervisor 
JOB ID #: 50025
Learn more and apply at: https://ringling.org/employment.

About The Ringling
The John & Mable Ringling Museum of Art is located in Sarasota, Florida. Want to learn more about The Ringling?
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Equity Statement
The Ringling is an Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Action employer with a strong commitment to diversity and inclusion. As such, we are always seeking individuals dedicated to innovation and excellence. A successful candidate will work effectively, respectfully, and collaboratively in a diverse, multicultural, and inclusive setting. We especially encourage applications by individuals from underrepresented groups, with a demonstrated commitment to a culturally and intellectually diverse workplace.

Should you require accommodations for the application or interview processes, please email employment@ringling.org or call 941-359-5700 (ext. 1-2605).

Learn more about our commitment to Diversity and Inclusion:

 

Responsibilities
The Admissions Supervisor assists the Admissions Manager with training, scheduling, and interviewing part-time Admissions staff. This role also oversees the Group Sales process and serves as the shift supervisor for Admissions staff and Group Sales.

  • Manages all Group Sales from inquiry through post-visit evaluation. Maintains consistent, organized processes to provide a seamless high-quality experience. Works with Education Department to assist with coordinating school tour check-ins.
  • Acts as shift supervisor for daily Admissions functions: Provides information on reservation arrivals, ensures efficient, high quality customer service is being provided. Monitors all Admissions areas to maintain safe, clean conditions. Maintains and replenishes supplies at work stations. Makes policy and customer service decisions in the absence of the Admissions Manager. Serves as back-up cashier as needed.
  • Assists in the hiring, training, and supervising of Admissions staff. Enforces cash handling and PCI policies. Reinforces sales training and makes sure staff is promoting programs & activities identified by the Admissions Manager.
  • Maintains schedule and ensures daily coverage for Admissions staff. Confirms ticket database and V.P. Monitors are accurate and makes any necessary corrections. Serves as back-up for ticketing database administration.
  • Other duties as assigned.

Qualifications

  • High School diploma or equivalent.
  • Knowledge of applicable computer applications and basic computer functions such as Outlook
  • Ability to learn Customer Relations Software such as Tessitura.
  • Ability to effectively train and direct the work of others.
  • Ability to demonstrate effective customer service skills.
  • Ability to establish and maintain effective working relationships.
  • Ability to perform accurately in a detail oriented environment.
  • Ability to communicate effectively verbally and in writing.
  • Skill in assessment and treatment of persons from diverse populations

Helpful/Preferred

  • Previous experience with Tessitura.
  • Previous supervisory experience.
  • Previous experience working in an attraction/museum setting.

Contact Information
For more information, or for technical assistance, please contact Ringling Human Resources at 941-359-5700 ext. 2605 or employment@ringling.org.

Anticipated Salary Range
The anticipated rate of pay will not exceed $33,570 annually and will be based on the education, skills, and experience of the selected candidate.

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs. Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

Museum employees also receive:

Schedule
Typical working hours are Tuesday – Saturday from 8:00 AM to 5:00 PM with a one hour meal period.  Please note that this role will require some flexibility in the working days and times based on the needs of The Ringling to include evenings, weekends, or holidays.

Criminal Background Check
This position requires successful completion of a criminal history background check, to include fingerprinting. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.

How to Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu (search under keyword “Ringling”).

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

If you are a current FSU employee, apply via myFSU > Self Service.

Veteran’s Preference  
Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.

Soft Money Funded  
This position is time-limited based on soft money funding, with renewal contingent upon available funds and the needs of the University.  For questions regarding soft money funded roles please contact Ringling Human Resources at 941-359-5700 ext. 2605 or employment@ringling.org.

 

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