Job Listing

Greeter/Sales Ambassador (Part Time)

Frost Science, Miami

SUMMARY:
The Phillip and Patricia Frost Museum of Science is seeking a part-time Greeter/Sales Ambassador for the Guest Experience team. The Sales Ambassador is responsible for providing a welcoming environment while assisting with processing ticketing and membership sales. This team member is responsible for embodying the first impression of Frost Science and is an integral part of the 365-day operation. Must present a friendly demeanor while informing guests of exhibit options and performing technical tasks in the ticketing system (Tessitura). Must embrace and model outstanding customer service to all.

SALARY: $11.50 per hour

MUST BE AVAILABLE A MINIMUM OF 3 DAYS FROM 9am-7pm. MUST BE AVAILABLE TO WORK ON WEEKDAYS, WEEKENDS AND HOLIDAYS.

KEY DUTIES AND RESPONSIBILITIES:

  • Attend and actively participate in daily shift meetings
  • Sell admission tickets, check in members and process new guest memberships
  • Actively encourage guests to become members through explanation of perks & benefits
  • Assist guests with information and direction in the event of an emergency or evacuation
  • Actively engage guests and share knowledge of the exhibits/planetarium shows to enhance the overall guest experience
  • Understand and adhere to department policies and procedures regarding cash handling and information security
  • Follow all administered open water and animal safety training procedures
  • Utilize customer service training to identify guest issues and determine best course of action to provide guest recovery
  • Represent the museum with the upmost integrity, exemplifying values of the organization and sharing our mission daily
  • Identify and communicate areas of improvement and share with managers to maximize guest satisfaction
  • Assist guests with information and direction in the event of an emergency or evacuation
  • Assists with enforcing company safety policies

MINIMUM JOB QUALIFICATIONS/EDUCATION:

• High School diploma (minimum requirement); higher level of education preferred.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • Previous retail and customer service experience in a high-volume environment
  • Must have cash handling experience
  • Previous experience with Tessitura software a plus
  • Must be friendly and possess strong interpersonal skills to deal tactfully and effectively with guests
  • Must embrace the multicultural differences of our staff and guests
  • Must be able to multitask and handle stressful situations in a fast-paced environment
  • Fluency in multiple languages is desirable
  • Must have strong oral and written communication skills
  • Must be a team player who can work under minimal supervision
  • Must show flexibility when asked to perform other tasks as needed

MINIMUM JOB QUALIFICATIONS/EDUCATION:

  • High School diploma (minimum requirement); higher level of education preferred.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • Customer service experience in a high-volume environment
  • Must be friendly and possess strong interpersonal skills to deal tactfully and effectively with guests
  • Must embrace the multicultural differences of our staff and guests
  • Must be able to multitask and handle stressful situations in a fast-paced environment
  • Fluency in multiple languages is desirable
  • Must have strong oral and written communication skills
  • Must be a team player who can work under minimal supervision
  • Must show flexibility when asked to perform other tasks as needed

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, talk and hear Daily tasks require variety of physical activities, related to walking, standing, stooping, sitting, and reaching.

The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds on select occasions. Must be able to stand for long periods of time, move quickly from space to space to assist guests. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those as employee encounters while performing the essential functions of this job. The working environment is both the interior and exterior spaces of the museum. Must be able to work for extended periods of time in elements such as sun, rain, heat, wind, etc. Exposure to outdoor activities is often requested.

CLEARANCE REQUIREMENTS
Level 2 background clearance as defined by Miami-Dade County Public Schools.

Drug screening as part of the Drug Free Workplace Program.

APPLY NOW! : https://www.frostscience.org/careers

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