Job Listing

Retail Store/Visitor Services Manager

Mission San Luis, Tallahassee

Mission San Luis, a 50-acre living history museum and National Historic Landmark located in Tallahassee, Florida, seeks a retail store manager to oversee all gift shop operations and visitor services. The museum consists of a 25,000 square foot visitor center and reconstructed colonial buildings to help tell the story of its former residents. Costumed living history interpreters engage visitors about the site’s past.

From 1656 to 1704, Mission San Luis served as the principal village of the Apalachees and was the Spaniards' westernmost military, religious, and administrative capital. Mission San Luis was one of over 100 mission settlements established in Spanish Florida between the 1560s and 1690s. Today, as a living history museum, it is devoted to sharing the stories of its former Apalachee and Spanish residents.

Mission San Luis is part of the Florida Department of State, Division of Historical Resources. The position offers full State of Florida benefits.

To apply for this position, please go to:

Minimum Qualifications:

  • Bachelor’s degree in business, communications, hospitality, marketing, retail merchandising or related field and two (2) years of full-time retail experience.
  • A High school diploma or equivalent with six (6) years of full-time retail experience may substitute for bachelor’s degree.
  • Resume and relevant cover letter detailing applicant’s experience in retail, which includes a description of the work performed must be included with your submission.


  • Experience working as a merchandise buyer and product developer.
  • Experience as a supervisor in a retail store.
  • Experience working in a museum gift shop or in a museum.

Special Note:

  • Responses to qualifying questions must be clearly supported in your employment history.
  • Scheduled work hours for this position are Tuesday through Saturday.
  • Occasional travel may be required.

Duties and Responsibilities:
Manages a retail sales operation, including vendor services within the visitor center. Prepares annual and seasonal budgets and sales targets and goals. Meets specific revenue projections. Researches and develops new inventory, including MSL logo stock; ensures that inventory is restocked in a timely manner. Merchandises the shop in order to maximize sales. Trains staff and volunteers in retail concepts, customer service, and ensures that they are familiar with the stock. Conducts twice-yearly inventory and works to reduce shrinkage. Implements an online shop presence on the website. Maintains shop's integrity through adherence to the guidelines of the Mission San Luis mission statement and those of the Museum Store Association.

Manages admission sales, orientation, and visitation development activities. Responsible for the quality of the first point of contact with potential visitors via telephone, website, email, and face to face interaction through customer services skills and training for all staff. Ensures that all ADA requirements are met and that all visitors have equal access to the site. Engages in visitor development activities, including research and contact of potential tour groups, motorcoach providers, etc. Ensures that all public contact staff and volunteers are conversant about Mission San Luis policies, collections, programs, and activities to be better able to serve the public. Schedules and manages group tour operators' visits, including other site uses and rentals. Prepares tickets, brochures, flyers, and other collateral materials. Ensures that inventories of printed items are available when needed.

Responsible for Visitor Services at Mission San Luis, including the following duties and responsibilities:

Directs the oversight and daily operational functions of a 20,000 sq. ft. visitor center, with a museum shop, ticket sales counter, theater, exhibits, and public restrooms. Ensures that staff and/or contractors fulfill obligation to keep the facility clean, safe, and welcoming.

Performs other work related duties as assigned.


  • Knowledge, skills and abilities, including utilization of equipment, required for the position.
  • Knowledge of retail shop operations.
  • Knowledge of Microsoft Office programs (Excel, Access, and Word).
  • Knowledge of QuickBooks software.
  • Knowledge of basic accounting and auditing principles.
  • Ability to plan, organize, and coordinate projects and work assignments.
  • Ability to work with other people on projects and teams.
  • Ability to organize and maintain paper and electronic filing systems.
  • Ability to operate POS system and to recommend upgrades to current systems and software.
  • Ability to work evening hours as needed.
  • Ability to lift, carry, and/or push items up to 30 pounds.
  • Ability to bend, stoop, squat, reach, stretch and/or twist.
  • Ability to ascend and descend on/off ladders.
  • Ability to sit or stand for extended periods of time.

CRIMINAL BACKGROUND CHECKS: A Level 2 criminal background check is a condition of employment. If selected for this position, you must provide your fingerprints. We will send your fingerprints to the Florida Department of Law Enforcement and the Federal Bureau of Investigation for a criminal background check.

We are committed to enhancing our workforce through the employment of Veterans, individuals with disabilities and seek qualified candidates from diverse cultures and backgrounds, abilities, skills, and talents to join our inclusive workforce.

Male applicants born on or after January 1, 1960, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Nearest Major Market: Tallahassee

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