Chief Operating Officer

Interested candidates should submit a cover letter addressing how their experience and skills are a strong fit for the position; a resume; and three references to Tabitha Schmidt/CEO at tabitha@moas.org.

The Museum of Arts & Sciences is seeking a new Chief Operating Officer. The COO is a key leadership position within the organization and must be a strategic planner, critical thinker, and confident collaborator and supporter. The COO is responsible for all oversight related to Guest Services, Gift Shop, Security, Human Resources and Programs (Rentals and Education). Additionally, the COO manages the Information Technology Contract and works closely with the CFO on key matters. The ideal candidate will have the utmost integrity and ethical/moral compass; adhere to confidentiality requirements; be diplomatic and thoughtful when dealing with employees, volunteers, and the Board of Trustees. The COO must remain calm under pressure, be mindful of others but balance the needs of the organization; and have strong conflict resolution skills. The COO plays an important role in creating “raving fans” and ensuring the guest experience is of the highest quality.

Responsibilities:

Leadership/Strategy
• Oversee and manage the Security, Guest Services, and Gift Shop Departments
• Support and guide the Director of Programs for the Education and Rentals/Bars departments
• Contribute to Leadership and Senior Staff meetings
• Working with the CEO, coordinate the execution and continued development for the five-year strategic plan

Operations
Budgets/Business Operations
• Create and implement the museum operations budget.
• Lead teams for annual budget cycles; reviewing and approving submissions
• Staying up to date with all museum business licenses and permits for all departments
• Contribute to Museum Capex budget, conduct monthly variance reports and narratives for any needs for finance committee meetings.
• Oversee inventory management providing database reports for COGs & inventory totals, as well as spoilage/damage goods reports.
• Track key data points and metrics monthly on behalf of all areas of responsibility

Security
• Oversee Security department and annual process reviews for security team in partnership with the Chief of Security
• Ensure continued compliance with AAM Security Standards for Museums
• Responsible for updating the Security Operation Manual, Safety/Emergency Drills and the annual review of the Disaster Preparedness Plan.
Information Technology
• Oversee third party IT contract which involves managing business licenses, accountability for employee annual cyber security trainings and onboarding.
• Responsible for department contract revisions, including, but not limited to, rental contracts, independent contractor agreements, and vendor contracts to ensure compliant with insurance.
• Guest Relations/Admissions/Gift Shop
• Oversee team leading day to day admissions and ticketing operations. Assisting with any needs for reports on daily deposits, customer service strategies, refunds, call fielding, membership applications and processing, database management for Altru/Blackbaud system.
• Lead ticketing and admission strategies, aligning with the Strategic Plan
• Oversee team handling Museum Marketplace (food/beverage/retail)
• Oversee merchandise/F&B strategies that align with current exhibits and mission, resulting in increased spend per person to meet budget goals.
• Work closely with the Advancement & Communications department on membership strategies to increase revenue and participation
•
Human Resources
Staff
• Plan and conduct new employee orientation & onboarding
• Develop and implement human resource policies and procedures
• Support the CEO in selecting and organizing benefit and compensation packages
• Ensure compensation and benefits are in line with company and policies and legislation
• Identify and manage training and development needs for employees
• Support annual salary review & compensation reports
• Oversee payroll and time keeping systems and implement efficiencies.
• Implement and monitor staff performance review system
• Handle employee complaints, grievances and disputes
• Administer employee discipline processes
• Conduct exit interviews
• Review and update employee rules & regulations via the Employee Handbook
• Organize and manage staff team building & morale building
• Organize and run monthly all staff meetings.
• Creation and maintenance of job descriptions to ensure role clarity.
Volunteers
• Manage the volunteer management contract with Uncover VC (Volusia County) including regular check ins, annual budgeting, and general counsel as required.

Programs/Events
• Oversee Programming department, consisting of Education & Rental Programs
• Ensure financials are complete for month end, and program ROIs for evaluations are conducted
• Development business plans in partnership with key reports to best leverage a return on investment and community engagement
• Annual revisions of exclusive vendors, verifying insurance, workers comp and licenses on file and vendor agreements signed.

Educational Requirements:
• 4-year college degree, in related field preferred.
• Minimum 5 years in related field or Museum/nonprofit leadership
• SHRM-CP or SHRM SCP preferred

General Skills & Requirements:
• Strong written and verbal communication skills
• Excellent time and project management skills
• Problem solving and conflict resolution skills
• Proficient in use of basic computer software, Microsoft Office,
• Experience in creating and managing budgets
• Proficiency with Blackbaud Altru POS management systed
• Attention to detail to ensure tasks are complete thoroughly and correctly
• Collaborative problem solving
• Ability to thrive in a fast paced environment and exemplify leadership and composure under pressure while maintaining high morale
• Reliability and discretion with sensitive information

Key Characteristics
• Understand and articulate a commitment to and the values of MOAS
• Personal integrity and ethical principles
• Build/Collaborate with others and maintain sound working relationships
• Maintain confidentiality on all necessary matters
• Maintain a calm demeanor in the face of challenges

Special Work Requirements
The position will be required to work some evenings and weekends based on organization demands. Schedule adjustments are offered to maintain a 40 hour work week as much as possible.

Direct Reports:
• Director of Programs
• Guest Relations Coordinator
• Guest Relations Gift Shop Coordinator
• Head of Security

Dotted Line Reports:
• Operations and Finance Manager