Visitor Experience Associate – On-Call

Overview:
The Orange County Regional History Center is seeking a qualified individual to fill the contract position of Visitor Experience Associate. The History Center is a national multi-award-winning, AAM accredited, and Smithsonian affiliated institution centered around its mission: to serve as the gateway for community engagement, education, and inspiration by preserving and sharing Central Florida’s continually unfolding story.

The Visitor Experience Associate will play a key role in providing a high-quality and engaging experience for all museum visitors and guests. This position greets all incoming visitors, assists with special events, and also supports the gift shop.

Reports to: Visitor Experience & Events Manager

Representative Duties

• Provide an exceptional visitor experience. This position represents the guests’ initial impression of the History Center. Whether face-to-face, over the phone, or email, this position will ensure visitors have a high-quality and engaging experience

• Process point-of-sale transactions and follow cash handling procedures for all admission and store sales, including selling memberships and accepting donations using Altru software

• Work with other visitor experience and museum staff and volunteers to support History Center special events and other activities

• Assist in maintaining facility to ensure high standards of safety, cleanliness, and appearance

• Assist in set-up, tear down, or running of special events or rentals

• Attend staff meetings and trainings on exhibits, activities, programs, procedures, and policies

• Demonstrates knowledge and good judgment in matters of policy, procedure, communication, and confidentiality

• Open and close exhibitions daily as necessary

• Other duties as assigned

Minimum Qualifications

• Minimum of associates degree and one year experience, or equivalent combined education & work history, preferably in a museum setting

• Minimum of 6 months experience with cash handling and/or point-of-sale processing

• Must have excellent customer service skills and a positive and friendly disposition

• Ability to work nights and weekends as scheduled

• Valid driver’s license and ability to provide own transportation

Preferences

• Effective and exceptional written and verbal communication skills with both internal teams and external stakeholders and donors.

• Possesses a strong working knowledge of museum best practices.

• Familiarity with Proficio and Preservica databases.

• Fluency in Spanish and English.

The Orange County online application, in addition to a cover letter and resume, must be completed for a candidate to be considered. Complete work history, including internships and volunteer positions must be included in the online application or it will be deemed incomplete and may not pass screening. Please include a cover letter and resume as a single PDF document during submission.

https://www.orangecountyfl.net/EmploymentVolunteerism/JobOpenings.aspx

The above description and qualifications are not all-inclusive and represent a majority of the key responsibilities of this position. Other duties may be assigned as required to fulfill the directives of the strategic plan or the museum. Work environment is primarily in the museum with some outdoor activity. Some moderate lifting.